Staff Engineer, Site Reliability

Full-Time

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Staff Engineer, Site Reliability

Full-Time

Apply

Help us build something big

Built in Denver, CO, Ibotta ("I bought a...") is a free mobile shopping app that gives users cash back on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $1B in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation

Job Details

Job Description:

Ibotta is seeking a Staff Site Reliability Engineer to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. As part of the engineering team, you will work on the platform that powers our Direct to Consumer and Business to Business interactions that are used by millions of consumers. We're looking for a self-motivated engineer who has a passion for making services and infrastructure scalable, reliable, and observable. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. Every engineer has input into our engineering culture, our products and development processes, and will have a real impact as part of a small, nimble team.

This position is located in Denver, Colorado or with the option of full-time remote. Candidates must live in the United States, Canada, or Mexico.

What you will be doing:

  • Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & Advocate for Savers.

  • Lead designs of major software components, systems, and features to improve the availability, scalability, latency, security, compliance and efficiency of Ibotta’s services.

  • Work to enable engineering teams to deploy, operate, and scale their services on Ibotta’s cloud infrastructure. 

  • Lead sustainable incident response, blameless postmortems, and production improvements that result in direct business opportunities for Ibotta.

  • Provide guidance to other team members on managing end-to-end availability and performance of mission critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions.

  • Mentor and train other team members on design techniques and coding standards, and to cultivate innovation and collaboration across multiple teams.

  • Manage individual projects priorities, deadlines, and deliverables.

  • Evangelize the benefits of the Site Reliability to engineers across Ibotta.

  • Influence engineering best practices to improve MTBF, MTTR, MTTF and incident response.

  • Identify opportunities to improve service scalability, reliability, and observability. 

  • Partner with stakeholders to define, implement, and drive adoption of reliability standards, patterns, and practices across the entire engineering organization. 

  • Work with product teams to identify and improve service SLIs/SLOs/SLAs.

  • Manage availability, performance monitoring, and capacity planning for data and application layers using a variety of toolsets.

What we are looking for:

  • 15 years of relevant work experience in a production environment.

  • Bachelor’s degree in Computer Science, Engineering, Analytics or a related field required.

  • Strong communication skills and ability to work with stakeholders both within and outside of engineering.

  • Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.

  • Experience as a lead designing, building, and maintaining production services, and experience analyzing and troubleshooting systems.

  • Deep understanding of operational concepts such as SLIs, SLAs, SLOs, and DORA metrics to measure and improve software development and delivery performance.

  • Proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication.

  • Experience with Infrastructure as Code such as Terraform or CloudFormation.

  • Proficiency with one or more of the following programming languages: Python, Java, JavaScript, Ruby, Go.

  • Experience with MySQL, Postgres or other RDBMS.

  • Expertise using AWS products and services (ex. RDS, EC2, S3, ECS, CloudWatch).

  • Experience with the management and deployment of highly available multi-tenant systems.

  • Experience automating tasks for internal or external applications.

  • Experience identifying, tracking and eliminating toil using SRE principles.

  • Experience working on a production platform with hundreds of thousands or millions of users.

  • Expertise implementing Continuous Integration/Delivery for applications and infrastructure.

Some of the traits that we seek in great engineers:

  • You….

    • love to teach and learn from your co-workers

    • look for ways to continually challenge yourself and develop as an engineer

    • understand that communication is a huge part of your software engineering responsibility and practice it daily

    • understand that testing your code is one of the most important aspects of software engineering

    • respect diverse perspectives and like collaborating with other engineers to solve hard problems

    • understand that delivering products incrementally helps provide more value to the business

    • trust your teammates, and embrace healthy conflict and debate. You believe getting it right is more important than being right.

About Us:

Built in Denver, CO, Ibotta ("I bought a...") is a free mobile shopping app that gives users cashback on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $1B in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation.

To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com.

Additional Details:

  • This position is located in Denver, CO or with the option of full-time remote and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, profit sharing and equity. Candidates must live in the United States, Canada, or Mexico. 

  • Base compensation range: $150,000 - $185,000. This compensation range is specific to the state of Colorado's local labor market and may vary for employees living in other areas.

  • Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status

  • If living in the United States, applicants must be currently authorized to work in the United States on a full-time basis.

  • For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels

#BI-Remote

#LI-Remote

Ibotta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ibotta

Staff Engineer, Site Reliability

Job TypeFull Time
Job TeamEngineering
Job TeamFull Time Remote Option
Apply